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Call Team & Lead Follow-Up
Somebody actually chasing the enquiries — SMS and email within minutes on every tier, and on Full Growth a team picking up the phone.
Speed to first contact decides more deals than anything else on this list. An enquiry answered in five minutes converts several times better than the same enquiry answered the next morning, and the gap is not close. Most businesses lose here not because they do not care but because the enquiry arrived while everyone was on a job.
On Essential, automated SMS and email go out within minutes and keep going on a sequence until the lead replies. On Growth, a follow-up team works the ones that do not. On Full Growth, a call team works your pipeline properly — phoning new enquiries, chasing quotes that went quiet, rebooking customers who lapsed — and logs every attempt in your CRM so you can see what happened.
They work to your script and your calendar, and they are not a call centre reading from a card: the point is that the person ringing knows what you sell.
What that covers
- Instant SMS and email response on every new enquiry
- Multi-step follow-up sequence until they reply
- Missed-call text-back on inbound phone enquiries
- Outbound calling on new, stalled and lapsed leads
- Appointments booked straight into your calendar
- Every attempt logged against the deal in the CRM
What changes
The leads you already paid for get answered — usually the cheapest growth available to you.
Which packages include it
Common questions
What is the difference between basic follow-up and the call team?
Basic follow-up, on Essential, is automated SMS and email on a sequence. The follow-up team on Growth adds people working the non-responders. The call team on Full Growth phones new enquiries, chases stalled quotes and rebooks lapsed customers, all logged in your CRM.
Will they be calling as us or as an agency?
As you. They use your business name, your script and your calendar. Customers should not be able to tell, and the aim is that they have no reason to.
What hours does the call team work?
We agree the window against your market's time zone before anything goes live. The automated first response runs twenty-four hours a day regardless, which is what protects the late-night enquiries.
Works with
CRM Setup & Management
Every enquiry in one place with a stage, an owner and a next action — so nothing sits in an inbox nobody has opened since Friday.
Complete Company System & Automation
The manual steps between your tools, removed — quotes, bookings, invoices, reminders and handovers running without anybody retyping anything.
Google & Meta Ads Management
Campaigns measured against booked work rather than impressions, with the creative produced in-house and conversions wired back to your CRM.
Want this running by next month?
Every package includes it. The first call works out which one fits.