BUSY BUREAUTerms of Service
These are the terms we work under. They are written to be read rather than to be survived, and the individual agreement we sign with you takes precedence over anything here if the two ever disagree.
What you are buying
A monthly package covering the services listed on the pricing page at the level shown for your tier. The packages are an ongoing service, not a fixed deliverable: we run the marketing operation each month rather than hand over a finished object at the end.
A second website, an e-commerce build, custom software or anything else outside the package is a separate project. It gets quoted from a written specification and agreed before it starts — it is never absorbed quietly into a month and it never appears as a surprise on an invoice.
Fees and billing
The monthly fee is the price published on the pricing page for your tier, in US dollars, billed monthly in advance. There is no setup fee; the first month is the heaviest month of work we do and is charged at the same rate as every other one.
Advertising spend is not included and is never handled by us. You pay Google, Meta and any other platform directly from accounts in your own name. We do not mark spend up and we take no percentage of it.
Software licences — CRM, email, call tracking and any other paid tool — are billed to you directly by the vendor so that the account and the data stay yours. We will tell you what each costs before it is set up.
If an invoice goes unpaid for thirty days we may pause the work. We will tell you before we do, not afterwards, and pausing does not delete anything.
Notice and cancellation
The agreement runs month to month with thirty days notice on either side. There is no minimum term and no cancellation fee.
If you give notice we keep working normally through the notice period and hand over cleanly at the end of it: access transferred, documentation written, nothing switched off without being handed to somebody first.
We may also give notice — occasionally because we are not the right people for the work, and very rarely because of how a team is being treated. The same thirty days and the same handover apply.
Who owns what
You own the work: the website and its source code, the domain, the ad accounts and their history, the CRM and its data, the landing pages, and every creative file including the sources. Accounts are opened in your name and we work inside them with our own access, never through a shared agency account.
There is no licence to renew and nothing is held back as leverage. If you leave, there is nothing for us to hand back because none of it was ever in our name.
We keep the right to describe the work publicly — what we built and what it does — and to link to the live site, unless you ask us in writing not to. We never publish your numbers without asking first.
What we need from you
Timely access to the accounts, somebody who can make decisions, and answers within a few working days. Most of the delays we have ever seen on a campaign came from waiting for an approval rather than from the work itself.
Anything you give us to publish — copy, photography, claims about your business — needs to be yours to publish and needs to be true. We will question a claim that looks unsupportable rather than run an ad with it.
What we do not promise
We do not guarantee rankings, a cost per lead, a conversion rate, a return on ad spend or a volume of enquiries, and you should treat anybody who does with suspicion. Those outcomes depend on your market, your offer, your pricing, your competitors and how fast your team answers the phone — several of which are outside our control and some of which are outside yours.
What we do commit to is the work being done, the numbers being reported honestly whether they are good or not, and us telling you plainly when something is not working rather than letting it run because it is billable.
Liability
Our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential losses — lost profit, lost data held by a third party, or a platform suspending an account for reasons outside our control.
Nothing in these terms limits liability for fraud, or for anything else that cannot lawfully be limited.
We fix defects in our own work at our own cost, for as long as we are working together and afterwards where the defect was ours.
Confidentiality and data
Anything commercially sensitive you tell us stays inside the team, during the engagement and after it.
Where we process personal data on your behalf — a CRM contact list, for example — we act as your processor and only on your instructions. How this website handles personal data is set out separately in the privacy notice.
Governing law
These terms are governed by the laws of the Republic of the Philippines, where Busy Bureau operates. Nothing here removes rights you have as a consumer or a business under the law of the country you are in.
If something goes wrong, the first step is a conversation. We have never needed a second one.
Anything here you want explained?
Ask us plainly. We'd rather answer it now than have it be a surprise later.